Articles tagged “platforms”

Coronavirus

Airbnb CEO to Tech Platform Peers: Clean Up Your Own Content or the Government Will

The proverbial handwriting is on the wall for Airbnb, Facebook, Google, Tripadvisor, and Yelp, among others. The regulators are coming! The regulators are coming!

Airbnb CEO to Tech Platform Peers: Clean Up Your Own Content or the Government Will

Online Travel

Trump’s Social Media Executive Order Poses Threat to Airbnb, Tripadvisor, Google and Yelp

The liability protections that online travel businesses such as Airbnb, Google and Tripadvisor enjoy under the Communications Decency Act could be collateral damage in President Trump's effort to go after Twitter and Google for what he views as "censorship" or biased coverage.

Trump’s Social Media Executive Order Poses Threat to Airbnb, Tripadvisor, Google and Yelp
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Airlines

How Airlines Are (Finally) Stepping Up Their Loyalty Programs with Big Data

Airlines are taking cues from sectors outside the travel industry, including dining, wellness, and retail to better target and engage with their passengers. The key to success is delivering personalized messages through the smarter and secure use of customer data, experts said.

How Airlines Are (Finally) Stepping Up Their Loyalty Programs with Big Data

Hotels

Marriott’s Alibaba Joint Venture in China Is Part of Its Direct-Booking Strategy

Marriott could do a lot worse than tying its fortunes in China to the e-commerce juggernaut Alibaba. Rest assured that this won't be the last big partnership for Marriott in the country. These are, after all, early days.

Marriott’s Alibaba Joint Venture in China Is Part of Its Direct-Booking Strategy

Online Travel

Every Travel Tech Company Calls Itself a Platform: Why That’s Silly

Travel tech's "platformania" may be cooling off. One reason is fiercer competition, according to a new study.

Every Travel Tech Company Calls Itself a Platform: Why That’s Silly

Online Travel

Expedia Group: The World’s Travel Platform. Really?

Expedia Group is arguably — OK, clearly — not "The World's Travel Platform." But we understand that marketing machines strive to do their thing.

Expedia Group: The World’s Travel Platform. Really?

Online Travel

How Alibaba-Backed Shiji Is Expanding Its Tech Sales to Hotels Outside of China

Beijing-based Shiji serves more than 47,000 hotels outside of China. This is the first time it has spoken candidly with independent English-language media about its acquisition strategy. This year its subsidiaries have won deals with MGM Resorts, Radisson, and other major brands. Reading between the lines, it has big plans in the works.

How Alibaba-Backed Shiji Is Expanding Its Tech Sales to Hotels Outside of China

Online Travel

TripAdvisor in the Age of Platforms Tries the Full-Service Model

TripAdvisor’s bold platform approach gives it a leg up on building deeper relationships with its customers, compared to single-use sites. On the other hand, relationships can be hard work and expensive.

TripAdvisor in the Age of Platforms Tries the Full-Service Model
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Hotels

Free Report: The Hospitality Industry’s New Platform Paradigm

"Platform" companies like Airbnb, Amazon and Uber have reinvented their respective industries by seamlessly linking together all aspects of their operations and customer experience into a single system. The lessons from this model are especially relevant in the hotel industry, where a more holistic approach can work wonders for guest satisfaction, property efficiency and revenue.

Free Report: The Hospitality Industry’s New Platform Paradigm