Articles tagged “passenger experience”

Free wifi on flights is a perennial issue that comes up in news every year or two. Delta has tested it on and off since 2019 and JetBlue has been…

Is Home Depot's loss Delta's gain? Americans have spent two years hoarding cash and spending money on home improvement projects. But now Delta believes they're ready to spend their savings on travel and experiences, and the Atlanta-based carrier says it's waiting for them.

Delta CEO Ed Bastian, who left the company briefly in 2005, loves to tell the story about why he quit. At the time, Delta was pursuing a discount strategy that he didn't like. Not long after he returned, Delta made aggressive moves for premium traffic, which has made it considerable money since with new efforts under way.

5G has the potential to significantly impact the air travel experience and enable numerous process improvements. Enhanced connectivity will benefit both travelers and employees by improving everything from passenger processing and security to baggage management and retail operations.

Clear's previous experience vetting travelers and moving them quickly through airport security put it in an excellent position to take on the challenges of identity, health, and vaccination in the (hopefully) coming post-Covid panic world.

While the numbers of unruly passengers are small, the fines are huge and so can the damage disruptive flyers leave in their wake. As airlines continue revving up for the return to travel, they need to ensure these types of dangerous distractions don't impede bottom lines or customer satisfaction.

It's easy to feel jaded about data breaches given how often they happen. But it will raise eyebrows that hackers obtained data on loyalty flyers of Cathay Pacific, Finnair, Japan Airlines, Lufthansa, Malaysia Airlines, Singapore Airlines, United, and other carriers by exploiting a SITA tech system not used by most of them.

New owner Intelsat will need to invest in Gogo's internet services. Airline customers like Delta are impatient with Gogo's capacity to meet their needs.

Sabre has created a new role of "chief services officer." It might sound like a gimmick, but the concept actually has deep roots in the technology sector.

Let's hope the deal talks will go faster than Wi-Fi aboard a plane.