Luxury Travel

Luxury hospitality can sometimes operate on an antiquated system when it comes to human talent. Here are some progressive thinkers shaking up structures and sacred cows, providing for a more meaningful guest experience.

The hospitality industry is based on service, but Saira Hospitality has found a way to expand the meaning of that service to both the guest and the local community.

Introducing a subscription model to the travel industry could lead to a transformation in the way companies sell their products. On the other hand, it may be a challenge to get travelers to lock themselves into one brand over a period of time — unless, of course, there is an attractive perceived value.

Experience is passé. Today's top luxury marketers have moved on to a new way of looking at the customer journey. It's now about intention. High-end brands that can align their own intentions — beyond making a profit — with those of their customers have the potential to foster true-blue relationships.

Some luxury-focused leisure travel agencies are finding success in handling their clients' business travel needs. The bleisure trend, as well as the desire for CEOs to keep their lavish travel a secret from employees, is creating opportunities for these agencies.

Change is the norm in New York City’s highly competitive luxury hotel sector. But some iconic properties, like Mandarin Oriental, New York, have had remarkable staying power in the eyes of guests. We explore the keys to its success in this executive interview.

The best way for travelers to get the most out of their Inspirato Pass is to book early and often. That way shelling out $30,000 a year for the subscription will essentially pay for itself, given the number of high-end trips customers will wind up taking.

Luxury lifestyle brands are popping up all over the place. In order to distinguish themselves against more traditional competitors, the new kids on the block are taking great pains to integrate themselves into their neighborhoods. One strategy is inviting neighbors to play a role in grand openings.

Boutique brands are discovering that creating splashy grand openings is a way to build buzz while creating community connections. Expect more investment in these one-time celebrations.

As The Savoy's in-house carpenter, Sam Beer gets to "make things that people want to take pictures of." It's a big part of his job. Turns out, that's as fun for him as it is for the luxury hotel's guests.