Travel Loyalty News

Marriott ditches mundane advertising tropes in its new marketing campaign. Instead, it tries to tap into the emotional alchemy of travel itself.

Accor and IndiGo are keen to cash in on India’s travel boom, teaming up to woo deal-savvy travelers who are waking up to the power of loyalty perks.

The 'unbundling' of airfares has spread into business class at premium carriers like Qatar Airways, KLM, and now Etihad — with the trend showing no signs of slowing down.

Delta has said Southwest customers are “up for grabs,” and other airlines are circling as well.

Could this Airbnb-HotelTonight collaboration portend greater integration between the two and even signal the start of an Airbnb loyalty program?

India’s luxury hospitality boom presents huge global potential. In this talk, the CEOs of Global Hotel Alliance and The Leela Palaces explain why hotels must deliver hyper-personalized, immersive experiences and leverage strategic alliances to build lasting loyalty and cut costly dependence on OTAs.

Thailand's Minor Hotels is tired of running eight different hotel apps, and customers are tired of downloading them. Moving to an umbrella brand makes sense. The company can consolidate its tech, better recognize its most loyal customers, and drive more direct bookings.

The changes come as United has seen an uptick in revenue from co-branded credit cards and lounge memberships.

Today's podcast looks at London's airport mess, Accor's loyalty expansion, and Airbnb's Chinese strategy.

Accor's ALL loyalty program has achieved a notable milestone, but faces challenges in competing with industry giants due to its smaller hotel footprint and a differing focus on experiences.