Articles tagged “loyalty programs”

Frequent Flyers Brush Off Tougher Criteria for Airline Elite Status

Frequent Flyers Brush Off Tougher Criteria for Airline Elite Status

Grant Martin, Skift

Despite the cost of entry getting markedly higher next year, many business travelers don't seem too worried about new qualification standards that American and United have set for next year.

1 month ago

Amadeus and Points.com Partner to Scale Loyalty Tech for Airlines

Amadeus and Points.com Partner to Scale Loyalty Tech for Airlines

Sean O'Neill, Skift

This deal is noteworthy because it represents a recent industry shift in the gravity of airline sales efforts. Work that used to happen on computers that interact mainly with travel agencies is now shifting toward computers that mainly power an airline's brand.com site and other direct sales channels.

1 month ago

Higher Standards for Airline Elite Status Don’t Bother Elite Travelers

Higher Standards for Airline Elite Status Don’t Bother Elite Travelers

Grant Martin, Skift

New qualification standards for elite status at American and Delta seem to be working as intended: Business travelers are looking forward to better exclusivity while budget travelers are giving up.

1 month ago

Why the Shangri-La and Klook Partnership Isn’t as Odd as It Seems

Why the Shangri-La and Klook Partnership Isn’t as Odd as It Seems

Raini Hamdi, Skift

Hotel chains and tours and activities are converging again as Shangri-La Hotels & Resorts and Klook strike a partnership. The deal, following Marriott International’s stake in PlacePass last year, has its potential pitfalls but the upside could be huge for both parties if they can make it go smoothly.

2 months ago

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Executive Q&A: Smart Loyalty Programs Need to Balance Transactional and Emotional Benefits

Executive Q&A: Smart Loyalty Programs Need to Balance Transactional and Emotional Benefits

Collinson + Skift

Companies are focusing on bringing diverse strategies and disparate technologies together to create the perfect points system for their loyalty offerings –– but true differentiation is created by really understanding the customers and through personalized programs.

2 months ago

Game On: Lyft and Uber Launch Loyalty Programs

Game On: Lyft and Uber Launch Loyalty Programs

Grant Martin, Skift

Ridesharing and homesharing services have been long overdue for loyalty program launches. Now, both Lyft and Uber are offering at least limited options.

2 months ago

Lyft Will Launch a New Loyalty Program Ahead of Sharing Rivals

Lyft Will Launch a New Loyalty Program Ahead of Sharing Rivals

Grant Martin, Skift

Details are still sketchy but as of December, Lyft has officially committed to launching a broad consumer loyalty program.

2 months ago

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Free eBook: Putting Traveler Loyalty Back on Track

Free eBook: Putting Traveler Loyalty Back on Track

Collinson + Skift

Building a successful loyalty program is often harder than it looks –– but it doesn’t have to be. A new eBook by Collinson digs into the obstacles around building loyalty strategies and gives tips to overcome them.

3 months ago

United Airlines Moves the Goal Post for Earning Top-Tier Elite Status

United Airlines Moves the Goal Post for Earning Top-Tier Elite Status

Grant Martin, Skift

It just got 25 percent more expensive to earn top-tier elite status on United Airlines.

4 months ago

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Loyalty Beyond Points and Miles: Creating Rewarding Experiences for the Experiential and Millennial Traveler

Loyalty Beyond Points and Miles: Creating Rewarding Experiences for the Experiential and Millennial Traveler

Switchfly + Skift

Today’s consumer no longer thinks about loyalty solely in terms of points and miles. That’s created a growing opportunity for travel brands to rethink the strategies they use to build loyalty with travelers.

4 months ago

Blackstone May Take a Stake in the Loyalty Program of India’s Jet Airways

Blackstone May Take a Stake in the Loyalty Program of India’s Jet Airways

George Smith Alexander and P R Sanjai, Bloomberg

Jet Airways is in a race to raise cash as its pile of debt balloons. Blackstone is reportedly discussing a valuation of around $400 million to $500 million for the Indian carrier's loyalty arm, but the bigger financial picture remains troubled.

5 months ago

Aimia Refuses to Sell Aeroplan Frequent Flyer Program Back to Air Canada

Aimia Refuses to Sell Aeroplan Frequent Flyer Program Back to Air Canada

Brian Sumers, Skift

It always seemed unlikely Aimia would accept this offer for the Aeroplan program. But this is bad news for Air Canada frequent flyers who have spent decades building their frequent flyer accounts. If nothing changes, they won't be able to use their miles as they expected in less than two years.

6 months ago