American Airlines + Skift
Travelers seeking next-level experiences now expect end-to-end service that is designed specifically for their needs. American Airlines realizes this and recently expanded its luxury experiences to include exclusive suite and transportation options.
6 months ago
Danni Santana, Skift
The mixed reviews of the TWA hotel on social media are not uncommon for a property that — let's face it — opened too early. What will keep customers coming, however, is the chance to experience a nostalgic hotel design that will hit home with travelers.
7 months ago
Justin Bachman, Bloomberg
For a hotel so many years in the making, it needed its first night to be a resounding success. But it wasn't that bad: All guests loved themselves some 400 megabits per second Wi-Fi.
8 months ago
Justin Bachman, Bloomberg
You would think U.S. airports would know how this works. Revenue generated at an airport must stay there, and an airport operator cannot use it for other purposes. Airports must also have a transparent process for assessing fees. It seems the Port Authority of New York and New Jersey routinely flouted these guidelines.
1 year ago
Brian Sumers, Skift
Handing over more U.S. airport terminals to private operators is probably not a panacea. But surely private industry can do at least as well as governments in operating an airport terminal.
2 years ago
Brian Sumers, Skift
Most of the world's airports have lots of "common-use gates" that can be used by any carrier. Not JFK. It operates under a different model, and that has been a big problem over the past week.
2 years ago
Julie Johnsson, Bloomberg
The early word is that every backup system failed at this international hub. The chaos was similar to how a power outage grounded hundreds of flights in Atlanta last month. All airports need to rethink their systems.
2 years ago
Brian Sumers, Skift
Is there a more honest airline executive than United's Scott Kirby? Probably not. But that's a good thing. United's 2015 decision to leave New York JFK was a head-scratcher, and it's nice to see new management calling it a mistake.
3 years ago
James Tarmy, Bloomberg
Pets probably don't care about the high-end finishes at The Ark JFK. But let's be honest: That stuff isn't really for the animals. It's designed to make the humans paying the bills feel better about their choices.
3 years ago
Associated Press
Facial scans will be used at first to provide extra scrutiny of those traveling from visa waiver countries.
4 years ago
Andrew Sheivachman, Skift
Etihad is defining what modern First Class is for commercial airlines.
4 years ago
Grant Martin, Skift
Brooklyn was too hip for United anyway.
5 years ago
