Flight-tracking apps are being downloaded by family members and friends who are concerned about the welfare of loved ones and want to track the progress of their flights in real time.
United's digital experience is improving, but the reality of their flights is not at this point. Is there an app for a good CEO, happy flight crews, and good customer service?
Uber and Lyft have the advantage that they are travel apps that, like Google Maps, many people use every day. More travel apps should find a way to be relevant more often.
SITA's solution lets smaller airlines raise their mobile game. But truthfully, there are plenty of big airlines (hello, United) that need help with mobile, too.