Articles tagged “intercontinental hotels group”

Hotels

IHG Rolls Out Sweeping Loyalty Overhaul Across 17 Hotel Brands

IHG is the latest travel company to revamp its loyalty program for a post-pandemic return of visitors, changes that, for one, tame owner labor costs.

IHG Rolls Out Sweeping Loyalty Overhaul Across 17 Hotel Brands

Coronavirus

How a Hotel GM Tackled the Pandemic From Years of Surviving Terrorist Attacks

This general manager of an iconic Times Square property experienced turbulent times in Turkey, and tempers expectations of a quick recovery for New York.

How a Hotel GM Tackled the Pandemic From Years of Surviving Terrorist Attacks

Coronavirus

No Hotel Merger Mania — For Now, Says IHG CEO

There's an element of hopeful thinking from Keith Barr, who's adamant that China is proving there's life yet in the hotel sector.

No Hotel Merger Mania — For Now, Says IHG CEO

Coronavirus

IHG Cuts $150 Million in Costs as Revenue Plummets

IHG has limited options at a time like this. With travel demand falling, it has to cut costs and hope that this will be enough to see it through the crisis.

IHG Cuts $150 Million in Costs as Revenue Plummets

Coronavirus

IHG Is the Model for Hotel Chains on Cancellations as Crisis Mounts

Of the big global hotel chains, IHG is so far leading the way in terms of a customer-centric cancellation policy. Its rivals should take note.

IHG Is the Model for Hotel Chains on Cancellations as Crisis Mounts

Coronavirus

Less China-Dependent IHG Takes Wait-and-See Approach on Coronavirus

IHG CEO Keith Barr seems to be taking quite a level-headed approach to the coronavirus outbreak. Unlike some in the travel industry, he's not pressing the panic button yet and is waiting to see how things play out.

Less China-Dependent IHG Takes Wait-and-See Approach on Coronavirus

Hotels

What Have Hotels Done on Cybersecurity Since the Marriott Hack?

Hotels are ripe for data breaches, with all the information guests provide them. The Marriott hack sounded a wake-up call when revealed last year. But hotels have been slow to come up with ways to protect their guests.

What Have Hotels Done on Cybersecurity Since the Marriott Hack?

Hotels

Hotels Experiment With Reducing Food Waste: Will All-You-Can-Eat Buffets Be History?

Hotels are known for wanting to please their guests, and feeding them is one way of doing it. But food waste deteriorates the environment. Hotels are making an effort to cut down on it. So they are earning praise for trying, but they have a long way to go.

Hotels Experiment With Reducing Food Waste: Will All-You-Can-Eat Buffets Be History?

Tourism

A Drop in European Visitors to Thailand Is a Wake-Up Call

While it focuses on arresting a drop in Chinese arrivals, Thailand should spend equal or more time assessing why European arrivals are declining. It's the higher spending market. The reasons are different, and it's time for Thailand to look internally rather than blame external factors like Brexit, the baht, and a trade war for Europe's shrinkage.

A Drop in European Visitors to Thailand Is a Wake-Up Call

Online Travel

IHG Is Changing How It Distributes Its Hotel Rates to Boost Direct Bookings

IHG represents a broader industry trend in that it's getting tougher with online travel agencies and wholesalers in the West while becoming more experimental with online travel sellers in Asia, where it needs help to grow its sales. Its use of new technologies to try to keep its strategy coordinated and to boost revenue are eye-catching.

IHG Is Changing How It Distributes Its Hotel Rates to Boost Direct Bookings