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Articles tagged “ihg”

Hotels

The Evolution of the Hotel Guest Satisfaction Survey

The post-stay hotel survey is here to stay, but mobile makes it possible to gather guests' thoughts more instantaneously on things like a property's restaurant or keyless entry, and hotels also place increasingly greater stock in reviews on property sites as direct bookings become more desirable.

Dan Peltier, Skift | 9 years ago

The Evolution of the Hotel Guest Satisfaction Survey

SkiftX

Amadeus Aims For Industry-Wide Hotel Reservations Service With Latest Hotel-Tech Acquisition

In partnership with the InterContintinental Hotels Group, Amadeus is trying to build a hotel industry reservations platform. Other players, including Sabre and other hotel groups, will definitely have something to say about that.

Dennis Schaal, Skift | 9 years ago

Amadeus Aims For Industry-Wide Hotel Reservations Service With Latest Hotel-Tech Acquisition

Hotels

How Hotels Are Turning Top-Tier Loyalty Status Into an Experience

For those already wealthy, loyalty isn't about points. It's about feeling special.

Grant Martin, Skift | 9 years ago

How Hotels Are Turning Top-Tier Loyalty Status Into an Experience

Hotels

Behind IHG Rewards Club’s New Top-Tier Membership Program

IHG is building out its Rewards Club loyalty program with more experiential rewards for its very best customers and more quick reward options for those who are ambivalent about loyalty structures.

Greg Oates, Skift | 9 years ago

Behind IHG Rewards Club’s New Top-Tier Membership Program

Hotels

Kimpton CEO Vows to Keep Rewards Program Unique Despite IHG Integration

Will Kimpton be able to retain its boutique brand DNA within InterContinental Hotels Group? CEO Mike DeFrino is trying to reassure the masses that it will but Kimpton and IHG are moving slower than a stuck elevator to provide some proof.

Dennis Schaal, Skift | 9 years ago

Kimpton CEO Vows to Keep Rewards Program Unique Despite IHG Integration

Hotels

What Top Hospitality Execs Think About Millennials, Mobile and Mergers

Yes, we know these three things are important and inevitable, but when you give us even a little new perspective to ponder it's a breath of fresh air.

Dan Peltier, Skift | 9 years ago

What Top Hospitality Execs Think About Millennials, Mobile and Mergers

Hotels

Hotels’ Lessons For Marketing to Multi-Generational Travelers

Multi-generational travel needs to be viewed with the same importance as the luxury travel market but treated with the definition it deserves so all generations walk away with an enjoyable vacation experience.

Dan Peltier, Skift | 9 years ago

Hotels’ Lessons For Marketing to Multi-Generational Travelers

Online Travel

Interview: InterContinental Hotels Group Rethinks Metasearch Participation

Travel metasearch continued its growth spurt in 2014, and 2015 is shaping up as a year of disruption. And some of this disruption is coming from the travel suppliers themselves.

Dennis Schaal, Skift | 9 years ago

Interview: InterContinental Hotels Group Rethinks Metasearch Participation

Online Travel

IHG Hopes Its Smartphone Language App Will Translate to the Apple Watch

New devices create new sets of customer behavioral data to study and personalize.

Joyce Manalo, Skift | 9 years ago

IHG Hopes Its Smartphone Language App Will Translate to the Apple Watch