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Articles tagged “guest experience”

News Blog

IDEAS: Hamad International Airport Blends Heritage with Hospitality at New Retail Experience

​​Qatar Duty Free has debuted Souq Al Matar - a new experiential mixed retail and dining concept - at Hamad International Airport in Doha. Credit: Qatar Airways Inspired by ‘the bustling energy and aesthetics of Qatar’s iconic traditional markets,' the seven shops and two restaurants are located in the North Node terminal of the airport. Offerings…

News Blog

IDEAS: Holiday Inn Launches Open Lobby Concept in Dubai

Holiday Inn has introduced a new open lobby concept at the 275 room Holiday Inn Dubai Business Bay, located in the United Arab Emirates.  Credit: IHG Hotels & Resorts The new concept has been designed to transform the traditional hotel lobby into a multi-functional hub that fosters ‘a dynamic environment where individuals can seamlessly blend…

News Blog

IDEAS: Renaissance Hotels Launches RENAI, its New AI-powered Virtual Concierge

Guests staying at select Renaissance Hotels will soon have access to RENAI, a virtual concierge. Credit: Renaissance Hotels/Marriott Bonvoy RENAI, which stands for Renaissance Artificial Intelligence, is being launched as part of a pilot program designed to provide guests with instant access to ‘vetted , insiders’ picks for vibey cocktail bars, under-the-radar attractions, top-rated breakfast…

News Blog

IDEAS: Air Canada Introduces New Tracking Tool for Baggage and Mobility Aids

Air Canada is launching a new feature within its mobile app that will enable customers to track their baggage and mobility aids in real time. Credit: Air Canada According to the U.S. Department of Transportation, more than one in every 100 wheelchairs and scooters that travel in the cargo hold of an aircraft on domestic…

News Blog

IDEAS: IHG Hotels & Resorts Launches Experiential Winter Chalet Campaign

IHG Hotels & Resorts is getting into the holiday spirit with the launch of a new experiential winter campaign at a selection of its American properties.  Credit: Roger Davies / IHG Hotels & Resorts Select InterContinental Hotels & Resorts, Kimpton Hotels & Restaurants, Vignette Collection and Hotel Indigo properties will be transformed into ‘Winter Wonderlands’…

News Blog

IDEAS: Qatar Airways Goes Organic with New Onboard Menu

Qatar Airways is introducing a range of new onboard menu items that have been sourced from organic farms in Qatar, in celebration of EXPO 2023 taking place in Doha. Expo 2023 Doha, which is running through March 2024, celebrates the theme of 'Green Desert, Better Environment,' and aims to promote sustainable innovations. Credit: Qatar Airways…

Business Travel

Wellbeing… The Last Mile of Luxury? In Conversation with Harry Jameson

In episode eight of the Skift Ideas Podcast, we are joined by Harry Jameson of Pillar Wellbeing, to examine the industry's transformative journey towards embracing and incorporating wellness as an integral aspect of the guest experience.

Wellbeing… The Last Mile of Luxury? In Conversation with Harry Jameson

News Blog

IDEAS: Kimpton Partners with Anthropologie on New Accessory Borrowing Scheme

We've all experienced that moment of dread when we arrive in our hotel room and begin unpacking our luggage, only to realize that we've forgotten to pack the star piece of one of our planned outfits. Well a new partnership from Kimpton Hotels & Restaurants and Anthropologie aims to alleviate these feelings of 'pack-xiety'. Credit:…

News Blog

IDEAS: Finnair Set to Renew the Cabins of its Embraer Fleet

Finnair has announced that it will be giving the interiors of its Embraer aircraft a refresh in the coming years.  Credit: Finnair According to a release from the Finnish carrier, the new cabins will build off the familiar elements introduced in the carrier’s new long-haul aircraft cabins and will provide a ‘fresh and inviting interior’…

News Blog

IDEAS: Qatar Airways to Roll Out SpaceX’s Starlink on Select Routes

Qatar Airways has announced a new collaboration with SpaceX’s Starlink, which will see the carrier introduce complimentary high-speed internet connectivity onboard specific aircraft and routes.  Credit: Qatar Airways The new initiative, which is currently in the pre-launch phase, will allow passengers to enjoy Wi-Fi speeds of up to 350 Megabits per second, allowing internet-based services…