Articles tagged “guest experience”

It's another chapter in the convergence of everything: Expedia, the online travel agency, invested in the Alice guest-experience app as Expedia tries to get deeper into providing technology services for hotels. Everyone's doing it -- or will soon.

With record occupancy levels, Hilton Worldwide believes it is in a position to address what it views as unacceptable cancellation levels even after instituting a a more stringent policy at the beginning of the year.

Fees aren't all bad, but all fees can be made to seem bad by poor positioning, communication, and presentation.

Here are the first two installments in our Habits of Travel Bookers Quarterly Series. Download them both for FREE!

Incorporating technology into the guest experience is about understanding their needs, not just playing with cool gadgets.

In the highly competitive hospitality space, hotels are increasingly looking to improve the guest experience pre-, during- and post-stay with data-driven communication solutions aimed at creating and sustaining meaningful relationships…

Providing exceptional experiences is more difficult than ordering sheets with the highest thread count and thus fundamentally changing how luxury brands position themselves and interact with guests.

Designing a guest experience for a two months stay is wildly different from a two-night stay and strikes a balance between facilitating a routine and a connection to new experiences in the city.

It sometimes take an outsider to identify the mistakes of the past, challenges of the present and game plan for the future. Bazin succinctly describes his perspective on the industry and how he plans to take a multi-national, multi-brand corporation into the future.

Shangri-La is leveraging its legacy of Asian service sensibilities to differentiate the brand amid a robust global expansion in a booming and increasingly competitive luxury hotel market.