Marisa Garcia, Skift
We appreciate this honest take from Arnold. It's not everyday we see a brand admit that it's not always going to get it right, but it's always going to forge ahead where others fear to tread.
4 years ago
Samantha Shankman, Skift
Commercial airlines are willing to invest in technology that differentiates their customer experience; however, passengers might be more skeptical than pleased about the capabilities of their flight attendant's new accessories.
5 years ago
Marisa Garcia, Skift
Will airports and other places where customer service and its relationship to information end up being the perfect place for these Google face computers? It's a use case that makes sense to us.
5 years ago
Samantha Shankman, Skift
In hospitality, the goal should be to make guests feel more welcome and their stays more personalized. We'll see whether consumers find this cool or creepy.
5 years ago
Samantha Shankman, Skift
There are too few travelers with Google Glass to make a hotel booking app useful -- outside of the PR buzz -- at this point.
5 years ago
Dennis Schaal, Skift
TripIt has paired down the information you'd be able to view in Google Glass to the essentials because developers are working with a "screen" that's even smaller than most smartphones. It's all that's practical when viewing itineraries at a glance.
5 years ago
Rhiannon Edwards , Daily Telegraph
The Stanford Court Hotel's Google Glass Explorer Package puts a new twist on touring like a local, and it should do well with techy visitors. A talk on how to use Google Glass without trampling on other people's privacy is a nice touch for those who want to avoid bar rights and other altercations.
5 years ago
Marisa Garcia, Skift
This is the first non-annoying use of Glass that we can get excited about.
5 years ago
Samantha Shankman, Skift
The Glass app launch is not meaningful to most of Starwood's customers today, but the brand is betting on the growth of wearable tech and the value it can bring to travelers' booking and hotel experience.
5 years ago
Dennis Schaal, Skift
Wearables, tablets or both? Which will end up providing more robust and personalized service for passengers? Either way, customer service for passengers, whether at the departure airport, onboard or at the destination, will undoubtedly undergo a revolution in the not-so-distant future.
6 years ago
Rafat Ali, Skift
Instant translation with seamless back-and-forth communication in any language is the holy grail and wearables should theoretically enable it. The Word Lens app for Google Glass is the first useful step towards it.
6 years ago
Samantha Shankman, Skift
Expect Google Glass to crop up in more tourism marketing campaigns and as a reward of social sweepstakes. It makes a destination look tech-savvy, puts played-out attractions in a new light, and attracts potential visitors that a destination might otherwise miss.
6 years ago