Articles tagged “flight delays”

There’s a distinct whiff of nostalgia drifting through the swaying palm trees in San Diego, as corporate travel agencies plug chatbots at the Global Business Travel Association’s annual convention.

The tour operator sees a bright future in selling more holidays that travelers can build on their own versus pre-packaged trips — and that includes offering them more brands.

This summer of disruptions, delays and disorder has left travel agents frantically trying to serve their clients. Nothing tells that story quite like a typical day on the front lines for agent Dannielle Jasper.

A surprise move from the airline, and costly too, with a "one-time hit" of up to $300 million already set to impact its third quarter results. But it's a clever strategy to win more corporate business, as companies won't fret so much about rushing to use up their vouchers in the future.

Between permanent shifts into remote working, the Great Resignation, and spikes in flight cancellations, investing in advanced automation technology could be the only way call centers in the travel industry can show consistency long-term. Or just hire more humans.

In this video conversation from the 2021 Skift Aviation Forum, we hear from Mike Appleton, president of TA Connections, about how new mobile, contactless solutions are improving the traveler experience and creating more efficient airline operations when unexpected disruptions occur.

Want to keep your summer storm delays to a minimum? Try to fly between the largest cities and book flights on the biggest aircraft. It's not a foolproof plan, but it helps. Airlines prioritize certain flights, and it helps to know what they are.

Google Assistant will soon start sending flight-delay notifications on mobile, and informing travelers about the reasons behind the disruption to their itineraries. This could be a really great service, and Google will do it at scale. Rest assured that an automated flight-rebooking service won't be too far behind.

Some airlines will not be happy that Kayak has lent its credibility and, in effect, its customer base, to startups that specialize in travel claims compensation. The claims cost airlines money. But Kayak still likes doing things a bit different from the other global online players.