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Articles tagged “flight delays”

Business Travel

Corp Travel Agencies Reboot Bots in Light of Labor Crisis

There’s a distinct whiff of nostalgia drifting through the swaying palm trees in San Diego, as corporate travel agencies plug chatbots at the Global Business Travel Association’s annual convention.

Matthew Parsons | 2 years ago

Corp Travel Agencies Reboot Bots in Light of Labor Crisis

Tourism

TUI Puts Focus on Selling Other Brands to Hedge Against Future Downturns

The tour operator sees a bright future in selling more holidays that travelers can build on their own versus pre-packaged trips — and that includes offering them more brands.

Matthew Parsons | 2 years ago

TUI Puts Focus on Selling Other Brands to Hedge Against Future Downturns

Airlines

U.S. Airline Passengers May Get Biggest Overhaul of Protections in Years — Finally

An admirable statement from Transportation Secretary Pete Buttigieg, and the summer chaos certainly put a focus back on to passenger rights, but setting out new laws for refunding delayed bags or Wi-Fi malfunctions will probably end up being a complex and lengthy process.

David Shepardson, Reuters | 2 years ago

U.S. Airline Passengers May Get Biggest Overhaul of Protections in Years — Finally

Travel Agents

A Day in the Life of a Travel Agent During the Summer of Chaos

This summer of disruptions, delays and disorder has left travel agents frantically trying to serve their clients. Nothing tells that story quite like a typical day on the front lines for agent Dannielle Jasper.

Rashaad Jorden | 2 years ago

A Day in the Life of a Travel Agent During the Summer of Chaos

Airlines

Southwest Removes Flight Credit Expiration Dates to Boost Business Travel Recovery

A surprise move from the airline, and costly too, with a "one-time hit" of up to $300 million already set to impact its third quarter results. But it's a clever strategy to win more corporate business, as companies won't fret so much about rushing to use up their vouchers in the future.

Matthew Parsons | 2 years ago

Southwest Removes Flight Credit Expiration Dates to Boost Business Travel Recovery

News Blog

Europe Urgently Needs to Fill 1.2 Million Travel and Tourism Job Vacancies

The European Union's travel and tourism sector recovery is at risk unless 1.2 million jobs are filled, according to the World Travel & Tourism Council and European Travel Commission. Vacancies are likely to remain unfilled during the busy summer period, with travel agencies predicted to be the worst hit with a 30 percent shortfall of…

Matthew Parsons | 2 years ago

Travel Technology

Call Centers Could Turn to Artificial Intelligence to Face Flight Madness

Between permanent shifts into remote working, the Great Resignation, and spikes in flight cancellations, investing in advanced automation technology could be the only way call centers in the travel industry can show consistency long-term. Or just hire more humans.

Mary Ann Ha, Skift | 2 years ago

Call Centers Could Turn to Artificial Intelligence to Face Flight Madness

Airlines

Germany to Hire Workers From Turkey to Prop Up Understaffed Airports

The country will temporarily allow in foreign workers to help fill a shortfall of some 2,000 to 3,000 employees across its airports, but the recruitment campaign may come a little too late to rescue summer.

Riham Alkousaa, Reuters | 2 years ago

Germany to Hire Workers From Turkey to Prop Up Understaffed Airports

Airlines

EasyJet Continues to Struggle With Flight Cancellations

A little more than a week after cancelling around 200 flights, EasyJet is now faced with fresh flight cancellations and delays, adding to the travel chaos at European airports.

Sneha Bhowmik, Reuters | 2 years ago

EasyJet Continues to Struggle With Flight Cancellations
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Airlines

Skift Aviation Forum Video: Easing Air Travel Disruptions With Mobile Technology

In this video conversation from the 2021 Skift Aviation Forum, we hear from Mike Appleton, president of TA Connections, about how new mobile, contactless solutions are improving the traveler experience and creating more efficient airline operations when unexpected disruptions occur.

TA Connections + Skift | 2 years ago

Skift Aviation Forum Video: Easing Air Travel Disruptions With Mobile Technology