Articles tagged “executives”

Hotel brands have to strike a balance between listening to customers' current needs and anticipating their future desires, a strategy that takes seamless technology and conscious employees.

The select-service business model must deliver a quality product at an affordable cost so La Quinta listens closely to give customers exactly what they want, without going one step - or dollar - beyond.

VisitBritain's new leadership will make way for more innovative and effective marketing strategies, which could help the country continue its tourism growth amid intense competition.

At the end of the day, airlines are customer-service companies and it will benefit their customers and operations to have leadership that better reflects who is flying today.

Was TripAdvisor's CEO Stephen Kaufer worth $39 million in 2013? That amount is a bit of an anomaly as it includes $38 million in stock options, and he won't be eligible for more until the Summer of 2017. Although there are complaints that TripAdvisor gives geographic growth a higher priority than short-term shareholder return, we don't see anyone complaining.

The gaming companies don't have the most beds, but they've managed to turn each one they have into a reliable cash register for their business.

Bill Marriott has more than 50 years of management experience and his simple yet powerful tips for success should be considered by managers in, and outside, the tourism industry.

Travel Channel's new CEO has the challenge of making the brand relevant in a time when most travelers are turning to digital content for inspiration.

The presidential promotion gives Robin Hayes more responsibility without diluting the role of CEO Dave Barger, making it a slight internal shift rather than a significant shake-up.

If anyone could predict what's in the pipeline for the hospitality industry, it'd be Lee Pillsbury. But the pace of innovation today means that his venture fund is also in search mode to find what the next Hilton or Expedia will be.