Articles tagged “employees”

Tourism

The Dolly Parton Solution to Tourism’s Labor Crisis

Travel companies — especially destination marketing organizations — need to heed lessons from the innovative approach at Dolly Parton's Dollywood on how to make employees feel valued. That's critical in attracting workers back to an industry still plagued by labor shortages.

The Dolly Parton Solution to Tourism’s Labor Crisis

Hotels

Hotels Put New Focus on Mental Well-Being of Workers in ‘Always On’ Industry

Hotels realize that thoroughly addressing their employees' mental health not only helps them retain staff, but goes a long way in cultivating a happy workforce more likely to improve the guest experience.

Hotels Put New Focus on Mental Well-Being of Workers in ‘Always On’ Industry
Free Read

Travel Technology

4 Intelligent Ways Travel Companies Can Blend the Guest and Employee Experience

Guest and employee expectations have changed since the Covid-19 pandemic. Fortunately, an “experience ecosystem” that incorporates both can help hospitality companies meet the needs of a new reality and gain a competitive advantage.

4 Intelligent Ways Travel Companies Can Blend the Guest and Employee Experience

Airlines

Delta Air Lines to Raise Pay by 4 Percent for Almost All Staff

Delta hasn't offered raises in two years so this decision is long overdue — and most probably necessary when the labor market is so tight. It doesn't hurt that the least unionized major airline in the U.S. can do this without protracted tussles with labor leaders.

Delta Air Lines to Raise Pay by 4 Percent for Almost All Staff
Free Read

Airlines

How Airlines and Hospitality Companies Can Engage and Attract Talent for the Future

With airline and hospitality industries set for a strong recovery in 2022, the smartest companies are positioning themselves to attract a pool of global talent in an ever more competitive environment, embracing the opportunities and challenges that come along with it.

How Airlines and Hospitality Companies Can Engage and Attract Talent for the Future

Coronavirus

An Exclusive Look at Marriott’s Terms for Recruiting Short-Term Rental Hosts

Marriott has been in the vacation rental business for nearly two years, and few see it as a threat to the likes of Airbnb and Vrbo. Recent recruitment efforts for new listings and employees show the fledgling division is on track to be an integral part of future revenues for the world's largest hotel company.

An Exclusive Look at Marriott’s Terms for Recruiting Short-Term Rental Hosts

Online Travel

What Barry Diller Told Anxious Expedia Workers About the Future

Expedia Group Chairman Barry Diller flew to Seattle to rally the troops. His message to all the employees around the world was, in essence, the sun will rise tomorrow at the travel giant. Impatient investors aren't quite as sure.

What Barry Diller Told Anxious Expedia Workers About the Future

Hotels

U.S. Hotel Expansion Threatened by Construction Worker Shortages

U.S. hotel companies are facing a shortage of construction workers just as they are building new brands and properties. The result: delayed projects and higher costs. The industry will have to get more aggressive to recruit workers if it plans to keep the momentum going on its expansion plans.

U.S. Hotel Expansion Threatened by Construction Worker Shortages
Free Read

Hotels

Winning the War for Talent: 5 Ways Hospitality Brands Can Attract and Keep Great Employees

The hospitality industry in particular has struggled with recruiting and retaining workers over the last few years, as unemployment rates have dropped and tighter restrictions on immigration and work visas have been enforced. But there are a few things companies can do to develop a strong workforce.

Winning the War for Talent: 5 Ways Hospitality Brands Can Attract and Keep Great Employees

Online Travel

Newly Public Customer Feedback Firm Medallia Must Overcome Survey Fatigue

Medallia has pleased investors so far with the sales of its enterprise software for tracking customer feedback. But burnout on surveys is an industrywide problem, especially in travel. It remains an open question whether Medallia and its rival tech vendors can overcome the issue.

Newly Public Customer Feedback Firm Medallia Must Overcome Survey Fatigue