Articles tagged “employees”

The hospitality industry in particular has struggled with recruiting and retaining workers over the last few years, as unemployment rates have dropped and tighter restrictions on immigration and work visas have been enforced. But there are a few things companies can do to develop a strong workforce.

Medallia has pleased investors so far with the sales of its enterprise software for tracking customer feedback. But burnout on surveys is an industrywide problem, especially in travel. It remains an open question whether Medallia and its rival tech vendors can overcome the issue.

Digitizing, streamlining, and simplifying how employees communicate and collaborate is essential to truly empowering firstline workers to deliver results. Providing them with the right tools is key.

It’s time to move beyond the boring, dry traditional travel policy. Creating an updated, modern policy that incorporates visual, engaging content can help engage employees and therefore, drive compliance.

Much of the hiring that happened during the past four months was likely planned last year and before President Trump took office. Travel industry employers, however, don't seem shaken by the president's first 100 days and leisure, hospitality and aviation jobs growth have been leading the way so far this year.

Luxury hoteliers often face similar challenges as other high-end brands and should seize the opportunity to start a conversation about luxury training and employment that crosses several sectors.

As much as we wish 2016 was a thing of the past, we took a look at the U.S. travel jobs growth for last year and found that while it wasn't all bad news -- and many jobs were added -- that growth wasn't as robust as the previous year because of global events and a litany of other factors.

Hotel employees have plenty of reasons to make them weary of training and education such as exorbitant college costs and intimidating technology. Hoteliers need to persuade employees that they support their education and training, and it's also a vehicle for employees to be creative and more autonomous in their day-to-day jobs.

Many hoteliers have said there's a talent gap in the hospitality industry and that hotels are missing key skills needed to help them create an enjoyable, twenty-first century guest experience. These job numbers prove hoteliers are responding to demand but time will tell if these new jobs are helping create a more skilled workforce.

Mentoring programs may be one of the more effective hospitality human resource strategies that money can't necessarily buy.