Articles tagged “digital”

This week in digital, we take a look at the little-known Uber Events service. Meanwhile, Ctrip shareholders have officially changed the company's name.

Travel leaders are optimizing the customer experience through more thoughtful, human-centered design and technologies across the traveler journey. Here are our top takeaways from Skift Global Forum 2019.

As hotels up their food and beverage game, they are using an increasing number of digital tools to help improve efficiency, boost revenue and optimize operations.

This week in digital news, Booking.com has launched a flight partnership in Europe, but travelers still have to go through a third-party site. Meanwhile, Agoda is starting to offer flights without the hassle of platform redirection.

This week in digital, we take a look at Booking Holdings' decision to pull back from Google's vacation rentals business. Meanwhile, change is in the air for Airbnb Experiences, at least in leadership, as the category continues to be unprofitable.

Consumers are so overwhelmed by choice these days, they sometimes simply give up on travel plans altogether. Brands like American Express Travel are hoping to end that lamentable state of affairs by combining old-school service with new technological tools that make the complete “customer journey” both high tech and high touch.

Marriott has launched a new tech platform that empowers its more than 700,000 associates worldwide to provide high-touch, personalized service at scale. Turns out if you take care of your people, they’ll do an even better job of caring for guests.

Artificial intelligence was a hot topic at this year’s Skift Global Forum in New York. In this video recap from the event, we learn about the true power of AI in the travel industry, which will pail machine-powered automation with smart insights to create more meaningful relationships with customers.

This week in digital, we take a closer look behind the collapse of Thomas Cook and what the company's failure to adjust to the changing economy means for the future of packaged vacations. Meanwhile, Southeast Asia's travel is on the rise thanks to the growth of budget hotels.

Hotel merchandising and distribution were hot topics at this year’s Skift Global Forum in New York. In this video recap from the event, we learn about attribute-based selling, a strategy that helps hotels better align customer needs with property amenities during the booking process.