Articles tagged “delta air lines”

Delta says it wants to improve the customer experience by participating in the Apple Passbook program, but it risks alienating these same customers already using TripIt Pro and AwardWallet.

Delta believes through such actions it is protecting its intellectual property, but its actions alienate loyal customers who don't want to be locked into Delta's clunky services to access their loyalty information.

Delta's new Sky Club may be the one part of LaGuardia that fliers aren't complaining about, but one that will hopefully inspire image improvements in other airlines' club at all New York airports.

Passengers will soon be able to pay for Wi-Fi services on flights over the Atlantic and Pacific Oceans, but this will only be a real success when Gogo fixes it sometimes slow and spotty connections.

Not sure how, but this raising-and-waiting-for-competitor-to-match cycle needs to get broken, in the consumer interest. Anyone?

Delta's trying again, this time with the higher priced seats, which means it could stick even if discounters like Southwest won't come along.

Not only does this Delta remix video hit all the right notes, it calls attention to the bizarre robot-flight attendant the airline uses in its current safety video.

Air France takes the cake for serving (free!) champagne, but most airlines do actually offer name brands and allergen-free snacks... just expect to pay for anything more filling than coffee and chips.

Most of the legacy carriers are moving towards more streamlined systems that focus on a few aircraft types rather than a diverse portfolio of planes that are harder to maintain.

Peterson smartly draws attention to the difference between the announced FAA penalty and the fraction of that cost that large airlines usually end up paying.