Articles tagged “delta air lines”

At your typical U.S. airline, a minor dispute between a labor union and management is not unusual. But Delta has a lot fewer of these skirmishes than its competitors.

Thanks to the wellness movement, both airlines and airports are upping their healthy offerings, and not just for elite travelers. Whether or not the meditation apps and relaxation suites they're increasingly offering is actually making a difference, though, is up for debate.

Many grandmothers have tighter password security than tech vendor [24]7.ai allegedly did. A hacker had an easy time accessing the vendor's code, and through it, the payment card data of up to 825,000 Delta customers. No wonder the airline is suing.

At most airlines, the advertising tagline is just for marketing. But Delta seems to take its tagline — "Keep Climbing" — a little more seriously than its competitors.

Delta's strategy now appears to be driving loyalty in a different way: Instead of flying on the carrier because of SkyMiles, passengers simply want to fly on a better product.

Another strong quarter for Delta. Investing to create more customer loyalty is paying off. What a concept: doing what it takes to keep people keep coming back.

It used to be that hardcore loyalty nerds would avoid Delta's SkyMiles program because of its poor earning and redeeming channels. Now thanks to constant product improvements, those concerns may be moot.

The three largest U.S. carriers say Air Italy competes unfairly. But it is highly unlikely the airline is breaking any U.S. or EU laws. If the U.S. airlines want to break Air Italy, they'll have to do it the old-fashioned way — through ruthless competition.

It's easy to say that travel companies should ditch plastics to help save the environment, but this will be much harder for airlines than some other sectors.

When U.S. airlines started making money again several years ago, they added flights to some of the biggest business destinations. But they have mostly filled in those gaps, so now they're taking chances on more unusual routes. Some will surely fail.