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Articles tagged “data”

Hotels

New Skift Research: U.S. Experiential Traveler Trends 2018

The data collected from our second annual Experiential Traveler Survey presents a deep dive into the mindset of the modern traveler. We dig into their values, attitudes, travel behavior, and more.

New Skift Research: U.S. Experiential Traveler Trends 2018

Airlines

Low-Cost Airlines Make Big Bets on Data and Personalization

Some people believe that low cost carriers will eventually put legacy airlines to shame when it comes to leveraging all of that data they have access to. Ryanair has hired 150 IT specialists in the last 2.5 years. That's definitely a statement.

Low-Cost Airlines Make Big Bets on Data and Personalization

Hotels

Foot Traffic at U.S. Trump-Branded Properties Drops Dramatically Says Foursquare

Mixing politics and business is rarely a great idea and it is becoming clear that the Trump brand is taking a hit across the U.S., in both Democrat and Republican-leaning areas, from Donald Trump's presidential campaign.

Foot Traffic at U.S. Trump-Branded Properties Drops Dramatically Says Foursquare

Hotels

Five Hotel Cyber Security Breaches in 2015

With their customer base of affluent, on-the-go guests hotels are the perfect target for hackers.

Five Hotel Cyber Security Breaches in 2015
Free Read

Online Travel

4 Data-First Imperatives to Guide Travel Brands’ Recovery

There’s one thing we know for sure: Travel will be back in 2021. But it won’t look the same. For travel brands, actionable data from hyper-targeted customer listening will be the key to regain and earn trust, win market share, and ultimately succeed in a post-Covid world.

4 Data-First Imperatives to Guide Travel Brands’ Recovery

Hotels

Starwood Warns Hackers Accessed Credit Card Information at 54 Hotels

Starwood guests' and restaurant patrons' credit card numbers may have been exposed going back as long as a year. Unfortunately, this has happened at other hotels, too, but executives from acquirer Marriott likely are pulling their hair out at this moment.

Starwood Warns Hackers Accessed Credit Card Information at 54 Hotels

Hotels

Travel and Data: Platforms, Databases, and Journeys

Big data is driving opportunities to create loyalty and conversions for the hospitality industry, but it’s also posing challenges. The key to leveraging the power of customer information is to bring these datasets together.

Travel and Data: Platforms, Databases, and Journeys

Airlines

China-Backed Hackers Breached United Airlines Passenger Data

Considering the breadth of this attack, it's unlikely passengers will fault United for the loss of privacy.

China-Backed Hackers Breached United Airlines Passenger Data

Online Travel

Ryanair Digs Deep Into Passenger Data for Amazon-Like Learnings

Ryanair is learning that sometimes being smart is better than being nasty.

Ryanair Digs Deep Into Passenger Data for Amazon-Like Learnings

Hotels

How Hotels Use and Understand Their Guest Data

Big data is driving opportunities to create loyalty and conversions for the hospitality industry, but it’s also posing challenges. The key to leveraging the power of customer information is to bring these datasets together. This report examines how to do that, and the value that can be extracted from big data once integration is underway. Download this report for FREE!

How Hotels Use and Understand Their Guest Data

Airlines

ESPN’s New Flight Performance Tool Reveals Fastest and Slowest Routes

Not that we're taking the airlines' sides, but poor management at airports is also a big reason for delays and it's nice to see Silver trying to highlight that in his new tool.

ESPN’s New Flight Performance Tool Reveals Fastest and Slowest Routes

SkiftX

The Tech-Driven Smart Trip Has Risks That Not All Travelers Are Ready For

Communicating how data is used to improve customers' experiences will make them more likely to share, but it is an extra step in the customer relationship that should only be taken if such data is adequately and thoroughly secured.

The Tech-Driven Smart Trip Has Risks That Not All Travelers Are Ready For