Articles tagged “cancellations”

As coronavirus creeps closer to most Americans, more will cancel and defer travel. The data isn't good, but it's still less scary than the end-of-the-world social media posts would have you believe.

While dealt a blow by coronavirus, the cruise industry is managing to hold the line on pricing, at least for now. The long-term impact of the crisis remains to be seen, but the cruise industry has weathered many others in the past.

If you were thinking after a tumultuous last few months that a reformed Oyo would emerge, then guess again. The hotel chain is giving little ground on the basics of its business model, although it vows to get better on the execution of it all.

Hyatt is the latest hotel company to jump onto the new cancellation policy bandwagon, but with a twist: If you're a loyalty program member, chances are higher you'll have more wiggle room.

We all understand why hotels are collecting more fees but the types of fees and surcharges they're collecting seem to be changing in interesting ways. More stringent cancellation fees are a trend while totals for Internet-access fees declined.

In some ways, perhaps … but one big difference between hotels and airlines is that hotels want their consumers to actually like (maybe even love) them. While with airlines, that might be a different story as some recent events would demonstrate (we're looking at you, United).

Travelers won't be happy about Marriott's new cancellation policy but investors and operators will.