Articles tagged “cancellations”

Hyatt Tightens Cancellation Policies While Giving Loyalty Members Flexibility

Hyatt Tightens Cancellation Policies While Giving Loyalty Members Flexibility

Deanna Ting, Skift

Hyatt is the latest hotel company to jump onto the new cancellation policy bandwagon, but with a twist: If you're a loyalty program member, chances are higher you'll have more wiggle room.

1 year ago

Ryanair Flight Cancellations Lead to Exit of Operations Boss

Ryanair Flight Cancellations Lead to Exit of Operations Boss

Associated Press

Heads had to roll over this flight-scheduling debacle at Ryanair. If Hickey retains his ties to the airline in an "advisory role," it might be prudent not to take his advice.

1 year ago

U.S. Hotel Fees Forecast to Reach $2.7 Billion in 2017 as Stricter Cancellation Policies Take Hold

U.S. Hotel Fees Forecast to Reach $2.7 Billion in 2017 as Stricter Cancellation Policies Take Hold

Deanna Ting, Skift

We all understand why hotels are collecting more fees but the types of fees and surcharges they're collecting seem to be changing in interesting ways. More stringent cancellation fees are a trend while totals for Internet-access fees declined.

1 year ago

Are Hotel-Fee Initiatives Inspired by What the Airlines Have Accomplished?

Are Hotel-Fee Initiatives Inspired by What the Airlines Have Accomplished?

Deanna Ting, Skift

In some ways, perhaps … but one big difference between hotels and airlines is that hotels want their consumers to actually like (maybe even love) them. While with airlines, that might be a different story as some recent events would demonstrate (we're looking at you, United).

1 year ago

Marriott Joins Competitors in Extending Cancellation Deadline From 24 to 48 Hours

Marriott Joins Competitors in Extending Cancellation Deadline From 24 to 48 Hours

Grant Martin, Skift

Travelers won't be happy about Marriott's new cancellation policy but investors and operators will.

2 years ago

Delta Took $125 Million Profit Hit From Flight Cancellations, CEO Apologizes

Delta Took $125 Million Profit Hit From Flight Cancellations, CEO Apologizes

Michael Sasso, Bloomberg

It's been a busy week for airline CEO apologies, with Delta CEO Ed Bastian issuing a mea culpa for all of the flight cancellations last week. The airline, meanwhile, is trying to raise domestic fares in the second quarter although its unit revenue did not rise as much as expected.

2 years ago