Dennis Schaal, Skift
Online travel agencies will be around a decade from now, but food, activities, and rides will be a lot more important to them and their customers. The saplings of this future growth are already visible in 2019.
1 week ago
Deanna Ting, Skift
Can a single brand ever really own a customer? We think Hilton CEO Chris Nassetta is onto something here, but that won't necessarily stop his travel peers from trying to do that in their own ways.
2 weeks ago
Suzy Waite , Bloomberg
The 1 percent finally discovers what the 99 percent generally does when they travel.
4 weeks ago
Switchfly + Skift
Nearly every travel brand knows that direct bookings offer a powerful opportunity to take control of their relationship with customers. But knowing how to make it happen can be challenging. The emerging set of best practices below offers a road map to move from idea to action.
2 months ago
Raini Hamdi, Skift
Grab’s partnership with Indonesia’s tourism ministry, the first of its kind between a national tourism body and a ridehailing platform, reveals one of the initial ways it is trying to become Southeast Asia’s super app for a plethora of travel services.
3 months ago
Deanna Ting, Skift
If Airbnb is indeed seeing a slowdown of its business in more mature markets like Europe and the U.S., that's all the more reason for the company to double down on its efforts in emerging markets like China, and to work on adding more professional inventory, ahem, hotels.
3 months ago
Dennis Schaal, Skift
If travelers aren't ready to book, feed them some inspiration and hope they'll hang around until they are. That is essentially what TripAdvisor's new travel feed is all about. Will the grand experiment work? We'll have to wait and see how the feature evolves.
3 months ago
Dennis Schaal, Skift
When it comes to Google and its hotels redesign, few things are all or nothing. TripAdvisor can worry that Google now has more traveler photos and reviews, but some of them are from TripAdvisor. Hotel websites and phone numbers get featured, but clicking on a book button brings customers to an online travel agency site. In travel, it's never winner take all.
4 months ago
Meghan Carty, Skift Research
The India outbound travel market is poised to boom in a matter of years. The global travel industry needs to make itself aware of this market and why it matters now, so they’re not scrambling to catch up later.
6 months ago
Gerrit De Vynck, Bloomberg
HomeAway, like Airbnb, has started courting hotels to list their rooms on its platform, but is it too little, too late at this point? Will success in homesharing equate to having the most listings, or is it going to be something even bigger than that?
7 months ago
Seth Borko, Skift Research
Many online travel agencies are no longer specialists in one product, instead aiming to become one-stop shops. The platform that a booking site can offer is a key part of its competitive moat and the contours of supply at Booking Holding and Expedia vary widely from each other.
7 months ago
Meghan Carty, Skift Research
Chinese outbound travel continues to boom and shows high potential for future growth. Travel brands and destinations need to understand the evolving behaviors and preferences of Chinese travelers in order to most effectively appeal to this market.
10 months ago