Articles tagged “australia”

How to Make Improving the Guest Experience a Joyful Task

Meeting guest experience requirements is too often a series of boring checklists. But improving the end-to-end experience can be a joyful, creative project that involves everyone from the general manager to the most junior staff. Here’s a way to think about it.

Australian Airlines Accused of Ignoring Crew Sexual Harassment

It’s been one of the dirty secrets of the airline business for decades, but the #MeToo movement is now exposing sexual harassment among cabin crew in Australia. Accusations from a leading union have forced the airlines to issue strong denials about systemic problems.

Battle for Air Supremacy on Key Australian Route Heats Up

As the Air New Zealand-Virgin Australia alliance on services across the Tasman Sea comes to an end, Virgin will not take the snub from its Kiwi counterpart lying down. It is already flagging improved services and better frequent flyer rewards and trying to block rival Qantas from working with its former ally.