AI in Travel

It’s still early days, but most of the experiments with AI are focused on improving customer service and increasing the efficiency of flight operations.

Steve Singh is continuing to build and fund an ecosystem that he hopes will bring about a more high-tech experience for the next generation of business travel. Otto will have to work out the rough edges of other AI trip planners to date.

Delivering seamless digital interactions across every touchpoint is more critical than ever in today’s travel landscape, especially during major travel disruptions. Using AI tools behind the scenes can help travel brands enhance — not replace — human talent and personal empathy.

Tiqets CEO Laurens Leurink says sales of travel experiences are booming. Gen Z and Millennials want cultural engagement, not checklist sightseeing. So with some help from AI, Tiqets has recently quadrupled its sales without adding staff.

Flyr CEO Alex Mans isn't afraid to call out the old guard as he harnesses AI to shake-up the antiquated world of airline technology.

Carrie Tharp, vice president of strategic industries for Google Cloud, said in April to expect a lot more AI projects in travel. Here's another.

Today's podcast looks at how AI may yet transform the travel industry, the FTC's crackdown on fake reviews, and Elliott Investment's proposed changing to the Southwest board.

Big travel companies have the resources to plan major tech overhauls to integrate AI, but it's taking longer than some had expected.

Indian celebrities enjoy a significant following in the country and can influence the decisions of their fans. Hilton's partnership with Sidharth Malhotra comes months after it collaborated with actor Deepika Padukone.

One startup fundraise this week — the largest yet this year — also outdid the top two deals in 2023 by GetYourGuide and Klook.