AI in Travel

Artificial intelligence (AI) is the dominant topic of the future in travel, and we’re keeping a close eye on it at Skift.

Breakthrough generative AI technology was released publicly by OpenAI last November, and a number of big-name travel companies have already responded. Expedia, Kayak, and more — including multiple startups — have started releasing experimental technologies that could lead to transformations in the way users discover, plan, and book travel.

Skift's own Ask Skift AI deep search tool gives readers extensive insight into the business of travel by training artificial intelligence on the complete archives of Skift, Skift Research, Airline Weekly, Skift Meetings, Daily Lodging Report, and Skift Live events.

contactless hotel technology trends 2021

Hotels

New Report: Five Contactless Hotel Technology Trends for 2021

In 2020, contactless technology has rapidly evolved from a nice-to-have to a must-have feature in the hotel industry. What does the future hold for contactless experiences? We investigate in this new report.

Medallia Zingle + Skift | 4 years ago

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Business Travel

Artificial Intelligence Wants to Help Covid-Wary Biz Travelers Be Smarter About Flying

With emotions likely to be high in 2021, it will be interesting to see how effective data crunching is when it comes to restarting travel.

Matthew Parsons | 4 years ago

Business Travel

Amex GBT Pushes Ahead Into Automated Bookings With a Chatbot Acquisition

This deal makes sense. With fewer consultants on the horizon, use some tried-and-tested artificial intelligence to take the strain and help employees book their own tickets.

Matthew Parsons | 4 years ago

spicejet boeing aircraft source spicejet

Airlines

How India's SpiceJet Is Using Tech to Innovate During the Pandemic

SpiceJet has championed reforms of airport processes that have already changed how all air travelers in India fly on all airlines. In a move reported here first, the budget carrier will begin to sell some of the tech it has developed to other airlines.

Sean O'Neill | 5 years ago

henn na hotel robots japan source henn na hotel

Online Travel

Travel Industry to Switch On More Automated Processes to Cope With Reduced Staffing

Forget animatronic robots. But software that replaces repetitive tasks that white-collar workers do in back-offices, tracking devices that can alert when hand sanitizers are empty, and mobility scooters that drive themselves are some of the examples of automation that may be worthwhile.

Sean O'Neill | 5 years ago

Online Travel

New Whitepaper: 5 Ways Travel Brands Can Manage Customer Engagement in Times of Crisis

The coronavirus pandemic has brought about unprecedented challenges to both travel providers and their customers. While policies and procedures are constantly in flux, there are some steps travel brands can take to clearly communicate with their customers on the right channels at the right time.

Bold360 | 5 years ago

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Online Travel

Separating Hype From Emerging Tech's Real Shortcomings Post-Crisis: New Skift Research

Not all tech is worth the hype. But then again, the current crisis will likely accelerate the adoption of some worthwhile emerging technologies. It’s important to know how this will impact the travel industry. We’ve set out the most important technologies to help you burst that hype bubble.

Wouter Geerts | 5 years ago

Hotels

Executive Q&A: How Hoteliers Can Master Metasearch Advertising With Machine Learning

Hoteliers are typically at a disadvantage when it comes to competing efficiently in metasearch with online travel agencies. But most of these challenges can be overcome with the right technology partner in place.

DerbySoft + Skift | 5 years ago

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Airlines

Executive Q&A: Dee Waddell from IBM on How Technology Must Converge to Deliver a Seamless Airline Experience

For airlines to deliver a seamless passenger experience, technology, people, and systems must connect on the back end.

IBM + Skift | 5 years ago

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Online Travel

New Whitepaper Reviews the Travel Industry’s Progress on Data-Driven Personalization

This new whitepaper from Adara, based on the results of a survey of close to 500 travel marketing executives, offers a snapshot of the industry’s progress deploying advanced data-driven personalization strategies.

Adara + Skift | 5 years ago

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