Articles tagged “ancillary services”

EasyJet is intelligently putting more emphasis on the customer experience, as it has significantly reduced its cancellations and delays through the "EasyJet turn project," and is trying to improved the boarding process through a push for allocated seating.

Airlines are given slack for the boost in ancillary fees, but cruises and theme parks have long used the same strategy to beef up profits; albeit for more than just an inch of leg room.

Airlines will likely fish for a fresh source of revenue as fees have proved a successful buffer to economic hardship that arose from high fuel costs and a drop in passenger numbers.

Route additions, vacation packages, and lower fuel costs also boosted earnings, but it was fees for carry-on bags and seat election, which averages $37.05 per passenger, that compensated for Allegiant’s drop in load factor.

In the face of all its operational challenges, American Airlines is trying to win back loyalty from its premier customers through a pre-ordered meals program.