Support Skift and Independent Journalism During the Travel Industry's Moment of Crisis.
Give Now
iSeatz + Skift
Ancillary products are becoming increasingly important to hotels’ marketing, branding, customer loyalty, and revenue goals. This new insights deck from iSeatz offers a detailed audit examining how today’s leading hotels brands are using ancillaries in 2019, helping sector executives make smarter decisions about how to use such products in the future.
5 months ago
Raini Hamdi, Skift
Tony Fernandes' vision for AirAsia's digital platforms is taking shape. He wants his airline to be your true travel companion. Watch out OTAs.
1 year ago
Brian Sumers, Skift
We're often told that travel brands will soon know what we want to buy before we do. But few airlines are anywhere near that level.
1 year ago
Brian Sumers, Skift
This is how competition should work. American, Delta, and United have been poaching customers from discount airlines with their no-frills basic economy fares. Frontier doesn't like that, so it has come up with a new passenger-friendly policy to try to sway potential passengers.
2 years ago
Mary Schlangenstein , Bloomberg
It was only a matter of time before this happened, and no one will be surprised to see American Airlines follow suit.
2 years ago
Brian Sumers, Skift
JetBlue took criticism for moving to raise bag fees first. But the airline's CEO, Robin Hayes, made clear that customers who plan in advance will keep getting to pay the old rate.
2 years ago
Brian Sumers, Skift
Airlines need to increase revenue. We get that. But can't they be smarter about how they assess fees?
2 years ago
Brian Sumers, Skift
Airline executives often say they don't know why consumers hate their industry so much. Bag fees are among the reasons.
2 years ago
Micheline Maynard, Skift
Despite some well-publicized incidents involving drunk passengers, U.S. airlines aren’t about to fly dry. The revenue is just too big. But flight attendants say drunk passengers are the top source of harassment and want airline staff to keep them off planes.
2 years ago
Joan Lowy, Associated Press
We don't begrudge airlines for bag fees. They're not a public utility. They have shareholders, and their mission is to make profits. Bag fees help them do that.
3 years ago
Deanna Ting, Skift
In some ways, perhaps … but one big difference between hotels and airlines is that hotels want their consumers to actually like (maybe even love) them. While with airlines, that might be a different story as some recent events would demonstrate (we're looking at you, United).
3 years ago
Associated Press
Consumers haven't had many victories recently with airlines. This is a minor, procedural victory. But, hey, at least it's progress. Maybe it will lead to a good result for passengers who check luggage.
3 years ago
