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Articles tagged “ancillary revenue”

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New Insights Deck — The State of Loyalty: 2019 Hotel Ancillary Report

New Insights Deck — The State of Loyalty: 2019 Hotel Ancillary Report

iSeatz + Skift

Ancillary products are becoming increasingly important to hotels’ marketing, branding, customer loyalty, and revenue goals. This new insights deck from iSeatz offers a detailed audit examining how today’s leading hotels brands are using ancillaries in 2019, helping sector executives make smarter decisions about how to use such products in the future.

5 months ago

AirAsia Looks to Be an Unlikely Online Travel Agency Competitor

AirAsia Looks to Be an Unlikely Online Travel Agency Competitor

Raini Hamdi, Skift

Tony Fernandes' vision for AirAsia's digital platforms is taking shape. He wants his airline to be your true travel companion. Watch out OTAs.

1 year ago

How Smart Are Airlines With Upselling?

How Smart Are Airlines With Upselling?

Brian Sumers, Skift

We're often told that travel brands will soon know what we want to buy before we do. But few airlines are anywhere near that level.

1 year ago

Frontier Lowers Its Change Fees as Competition Heats Up

Frontier Lowers Its Change Fees as Competition Heats Up

Brian Sumers, Skift

This is how competition should work. American, Delta, and United have been poaching customers from discount airlines with their no-frills basic economy fares. Frontier doesn't like that, so it has come up with a new passenger-friendly policy to try to sway potential passengers.

2 years ago

Delta Is Latest Airline to Join the $30 Bag Fee Club

Delta Is Latest Airline to Join the $30 Bag Fee Club

Mary Schlangenstein , Bloomberg

It was only a matter of time before this happened, and no one will be surprised to see American Airlines follow suit.

2 years ago

JetBlue CEO’s Rationale on Higher Bag Fees: ‘We Hate Increasing Fares’

JetBlue CEO’s Rationale on Higher Bag Fees: ‘We Hate Increasing Fares’

Brian Sumers, Skift

JetBlue took criticism for moving to raise bag fees first. But the airline's CEO, Robin Hayes, made clear that customers who plan in advance will keep getting to pay the old rate.

2 years ago

Why Airlines Should Be More Creative as They Weigh Fee Increases

Why Airlines Should Be More Creative as They Weigh Fee Increases

Brian Sumers, Skift

Airlines need to increase revenue. We get that. But can't they be smarter about how they assess fees?

2 years ago

United Is First U.S. Major Carrier to Match JetBlue’s Bag Fee Increase

United Is First U.S. Major Carrier to Match JetBlue’s Bag Fee Increase

Brian Sumers, Skift

Airline executives often say they don't know why consumers hate their industry so much. Bag fees are among the reasons.

2 years ago

Will Booze Ever Be Banned on U.S. Airline Flights?

Will Booze Ever Be Banned on U.S. Airline Flights?

Micheline Maynard, Skift

Despite some well-publicized incidents involving drunk passengers, U.S. airlines aren’t about to fly dry. The revenue is just too big. But flight attendants say drunk passengers are the top source of harassment and want airline staff to keep them off planes.

2 years ago

Airline Fares Drop but Airlines Make Up for It With Bag Fees, Report Finds

Airline Fares Drop but Airlines Make Up for It With Bag Fees, Report Finds

Joan Lowy, Associated Press

We don't begrudge airlines for bag fees. They're not a public utility. They have shareholders, and their mission is to make profits. Bag fees help them do that.

3 years ago

Are Hotel-Fee Initiatives Inspired by What the Airlines Have Accomplished?

Are Hotel-Fee Initiatives Inspired by What the Airlines Have Accomplished?

Deanna Ting, Skift

In some ways, perhaps … but one big difference between hotels and airlines is that hotels want their consumers to actually like (maybe even love) them. While with airlines, that might be a different story as some recent events would demonstrate (we're looking at you, United).

3 years ago

A Small Victory in One Passenger’s Fight Against Airline Baggage Fees

A Small Victory in One Passenger’s Fight Against Airline Baggage Fees

Associated Press

Consumers haven't had many victories recently with airlines. This is a minor, procedural victory. But, hey, at least it's progress. Maybe it will lead to a good result for passengers who check luggage.

3 years ago