Articles tagged “american express”

Banks see that integrating travel and expense products is an effective way to enhance their own credit card offering to customers, corporate or otherwise. Expect more deals before the year's out.

In this brand talk from Skift Global Forum 2021, Audrey Hendley, president of American Express Travel, speaks with Rafat Ali, Skift founder and CEO, on what luxury travel will look like moving forward.

Putting the “American Express” back into American Express Global Business Travel, its new Neo1 expense tool reminds us the world’s biggest corporate travel agency is half-owned by a credit card company.

Hertz's new ownership has grand plans to remake the car rental firm. Over the next few years, you'll find out if that really happened depending on your experience at an airport car rental counter near you.

Deferred payment models are nothing new, but as travel recovers, airlines and others in travel need to find innovative ways to accept payments. It's far from certain that this payment model will help speed up a recovery, or prove to be another huge burden for customers.

Now that the investor winners and losers are clear, Hertz is tasked with the even harder job of retooling the business to adapt to a diminished business travel environement — at least in the short term.

In Skift's top travel stories this week, Expedia agreed to sell Egencia to American Express Global Business Travel, IHG is shedding subpar properties, travel needs to push for vaccine equity, and India's travel industry and people are suffering.

There may be momentum behind the travel industry's recovery, but plenty of uncertainty is still ahead. Now is not the time to drive customers away with sneaky, overnight devaluing of loyalty points.

Despite the inroads ridesharing companies, such as Uber and Lyft, have made against the car rental giants, Hertz's re-emergence from bankruptcy is now triggering a bidding war. Ridesharing and car rentals often have different use cases, but it's never too late for legacy players to mimic, partner, and otherwise adapt.

The Covid-19 pandemic proved that brands that are able to quickly evolve their offerings to meet the shifting needs of customers are the ones that will not only survive, but come out stronger through their ability to adapt. The importance of embracing agility is one lesson brands can take into 2021 and beyond.