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Airlines
He guided many carriers through the pandemic and positioned them for the future. Now, everyone wants his contrarian views on AI, the future of travel and sustainability.
Dawit Habtemariam | 7 days ago
Speaking to Skift, the former British Airways CEO gave his informed perspective on the problems at American Airlines.
Gordon Smith | 3 months ago
Robert Isom had warm words for Vasu Raja, the airline’s outgoing chief commercial officer, but hinted that it was time for him to go.
Travel Technology
It appears that the investments Amadeus has been making in ancillary businesses are starting to pay off.
Justin Dawes | 7 months ago
Travel Agents
In an exclusive, the leading group of U.S. travel advisors responds to claims by American Airlines that they're Luddites. The group says the carrier's effort to force them to adopt its preferred technology for booking flights is too fast and that, essentially, it's a bully.
Selene Brophy | 9 months ago
American Airlines's top boss Robert Isom feels confident in the carrier's evolving distribution strategy, the most assertive of all the carriers in the Americas. But some travel agents still feel bullied.
Selene Brophy | 10 months ago
In the perpetual tug of war between airlines and online middlemen, a bit of turnabout is fair play.
Sean O'Neill | 2 years ago
After years of hype, Air France-KLM finally plans to take stronger measures to prompt corporate travel agencies to adopt next-generation methods of processing bookings. Yet its serial delays underscore how hard it is to make industry changes.
The future of selling flights won't look exactly like this. But Ricardo Pilon's ideas are helpfully provocative and may help the industry innovate.
Airline distribution's fate may lie somewhere between the skeptical view of Tom Klein, the former CEO of Sabre, and the optimistic view of Alice Ferrari, the CEO of Kyte.
Sean O'Neill | 3 years ago
