Airlines

Skift Aviation Forum Video: Understanding Today’s Airline Traveler

In this video from Skift Aviation Forum 2023, we hear from Manisha Jain, vice president, global airline partnerships, American Express Travel, about passenger trends and how they can help industry leaders successfully engage with the wants, needs, and expectations of their customers.
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Online Travel

Skift Global Forum Video: Innovating for the New Power Traveler

In this video from Skift Global Forum 2023, we hear from Audrey Hendley, president, American Express Travel, about connecting with Gen Z and millennial travelers by developing a deep understanding of their experience-driven behaviors and expectations.
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Business Travel

Executive Q&A: Providing Innovative Solutions to Support Today’s Business Travelers

Business travel recovery trends differ by company size and sector, but regardless of their circumstances, organizations large and small are seeing now as a critical time to reconsider return on investment of business travel, to update their approach to sustainability and traveler well-being, and to digitize and automate the travel and expense process.
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Online Travel

Skift Global Forum Video: High-Touch Service in an Era of Change

In this video from Skift Global Forum 2022, we hear from Audrey Hendley, president of American Express Travel, about how the company is tailoring its services to capitalize on the latest travel trends while continuing to build trust with customers.
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Luxury

Skift Global Forum Video: The Evolution of Luxury Travel

In this brand talk from Skift Global Forum 2021, Audrey Hendley, president of American Express Travel, speaks with Rafat Ali, Skift founder and CEO, on what luxury travel will look like moving forward.
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New Skift Insights Deck: Cyber Fraud in Travel

Cyber fraud is estimated to cost the global economy $400 billion a year, with travel’s transition to the digital realm it must deal with new threats and challenges. Breached data…
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Hotels

Why Hotels Should Bet on Wellness Amenities for Business Travelers

While free WiFi and breakfast remain the top perks for business travelers, a shift towards healthy living is spurring hotels to rethink their wellness amenities to help corporate travelers maintain their sleep and fitness routines on the road.
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