Experiences

Q&A: The Next Generation of Travel Protection Is Here

Travel’s little hiccups are no match for today’s smarter trip protection. With proactive perks and seamless support, travel brands are turning disruptions into moments of care and convenience.
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Online Travel

New Research: Decoding Traveler Preferences

A new report explores the changing standards for traveler expectations when it comes to affordability, peace of mind, and customer service — and how can companies deliver on this value proposition.
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Experiences

Skift Megatrends Video: How Experiences Are Reshaping Brand Loyalty

In a discussion at the 2024 Skift Megatrends event, Joe Mason of Allianz Partners emphasized the importance of sending customers a clear message that caring for them is a brand’s top priority. Travel companies that focus on personalizing every consumer touchpoint will be the winners in the battle for brand loyalty.
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Airlines

Skift Aviation Forum 2023: 10 Takeaways for the Future of Airlines and Travel

Industry leaders took to the stage at Skift Aviation Forum to decipher the trends and challenges facing today’s airline industry. Skift partnered with Allianz Partners to provide an overview of some of the most important conversations and insights shared at this year's event.
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Airlines

Skift Aviation Forum Video: Building Brand Loyalty Beyond Points

In this video from Skift Aviation Forum 2023, we hear from Ricky Horwitz, chief sales officer, global travel, Allianz Partners, and Andres Barry, president, JetBlue Travel Products, about how building better customer experiences and products can lead to long-term value among customers.
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Online Travel

A Personalized Approach to Customer Satisfaction and Traveler Loyalty

Incorporating travel insurance into the booking path can offer a deeper understanding of each individual journey. This gives brands the opportunity to create more personalized approaches, potentially unlocking loyalty from a much broader range of customers.
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Online Travel

New Trend Report: Unlocking the Connected Customer Trip

Travel insurance has become an unexpected linchpin in delivering a fully connected customer experience, helping travel providers offer more personalized purchasing options, balance self-service with the human touch, and open new avenues for lasting customer relationships.
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Travel Technology

Q&A: Putting Customer Care at the Heart of the Travel Experience

Whatever you call it — travel insurance, fintech, trip protection, peace of mind — the past several years have shown travelers the importance of having a safety net. That shift has led to new opportunities for travel brands to use insurance products to improve their technology, increase loyalty, build lifetime customer value, and drive revenue.
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