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SkiftX
US Airways is content to play it cool while American uses delay tactics to put off what's looking inevitable: it's takeover by another legacy carrier.
Skift | 12 years ago
Hotels
For a site built largely upon the belief that people (or at least early adopters) are generally good, Airbnb is a model for how optimism can transform an industry.
There's a balance to be found between regulation of the new upstarts and the realization that some rules are in place to protect consumers, not just create hassles.
Uncategorized
Clearly, airlines are going for the kill. Killing any notions of "customer service", that is.
Tourism
The effect of bulk low-cost airlines like Ryanair and Easyjet can work both ways: they can dump lots of European tourists on your beaches, or they can dump you when things don't go their way. Bet other countries like Egypt -- desperate for tourism -- are lobbying Ryanair now.
There's nothing like a good story about BCP (read the story) to encourage the staycation movement.
Online Travel
How can a story about a company successfully raising $3.5 million get so many things wrong? Quick answer: Users haven't favored social approach and there are no successful "friendsourced, social graph-based models" for Triposo or old-school guides to compete with -- the Trippys and Gogobots are pivoting.
Nice to see an OTA build outside of the U.S. bubble.
Cruises
The captain may be to blame for the crash, but each new report speaks to a culture onboard the Concordia that was less than ship-shape.
Airlines
Heathrow's operator BAA is taking the flack for the airport's dreadfully long line, but its entirely the responsibility of utter incompetence in the British Home Office.
In the era of tweets and TripAdvisor it's become a quandary for travelers to know the best way to voice their displeasure and think it will actually be heard by the right person.
