I’ve only once written a complaint letter to a hotel, and that was due to awful service (at the Crowne Plaza Auckland years ago, for what it’s worth). Yes, I’ve experienced minor hiccups I address at the hotel, like if they don’t honor late check-out, don’t provide upgrades within the terms of the loyalty program, etc. But I really don’t know at what point I should complain about a hotel,
In the era of tweets and TripAdvisor it’s become a quandary for travelers to know the best way to voice their displeasure and think it will actually be heard by the right person.
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