I’ve only once written a complaint letter to a hotel, and that was due to awful service (at the Crowne Plaza Auckland years ago, for what it’s worth). Yes, I’ve experienced minor hiccups I address at the hotel, like if they don’t honor late check-out, don’t provide upgrades within the terms of the loyalty program, etc. But I really don’t know at what point I should complain about a hotel,
In the era of tweets and TripAdvisor it’s become a quandary for travelers to know the best way to voice their displeasure and think it will actually be heard by the right person.
Amazon May Create Advertising Opportunities for Travel Companies: New Skift Research E-Book
New Skift Report: 10 Business Travel Trends for 2019
Canada Pulls Tourism Ads From China as Tension Over Huawei Heats Up
United to Buy Stake in Regional Airline
How Accor Landed Its First Orient Express Hotel in Bangkok Bumping a Planned Marriott Edition