Sarah Enelow-Snyder

A hotel that's just a hotel is so passé. Today's successful hospitality brand knows that the hotel is the first chapter of a long story of connected experiences.

This week, airlines split the difference between profitability and customer satisfaction. SAS competes with both low-cost and legacy carriers, and Skift gets an inside look at designing a new coach seat.

This week's digital news is about new frontiers. Booking.com gets into flights, cars, and restaurants; cryptocurrencies gain traction in payments; and the meetings industry tries using influencers.

This week in tourism, Trump's travel ban demands "bona fide" connections in the U.S. In other government news, mayors tell Skift how they deal with undesirable tourism identities.

This week in hospitality, hotel CEOs stated the obvious -- they love direct booking -- and debated how exactly to lean less on those costly online travel agency bookings.

Solo female travelers often pay more to be safe on the road. Paying less for safety is certainly novel, and if Overnight can get enough female-friendly listings onto its platform, that could be promising.

This week in tourism news, we dove deep into meetings and events. What does the keynote speaker of the future look like, and how can conference planners leverage such an asset?

This week in hospitality, we saw midscale hotels getting more sophisticated about tech and design, which is great for the customer so long as the brand actually has a name.

This week in digital news, besides TripAdvisor helping to identify a robocall scandal, we concentrated on online travel agencies jockeying for a bigger share of the market and trying to offer more things to more consumers.

This week in aviation, we thought about customer desires. Flyers want low-cost options, comfortable cabins, and probably flight attendants who aren't getting sick from their uniforms.