Grant Martin

Airlines

Delta's Economy Upgrades Put Product Over Loyalty

It used to be that hardcore loyalty nerds would avoid Delta's SkyMiles program because of its poor earning and redeeming channels. Now thanks to constant product improvements, those concerns may be moot.
Business Travel

Hyatt Plots Next Moves in Its Loyalty Chess Game

Hyatt has big plans for its World of Hyatt loyalty program, as illustrated by a recent presentation by CEO Mark Hoplamazian and yet another partnership in the works.
Business Travel

Star Alliance Gets a New Partner in Asia

Provisional partners are all the rage in the airline alliance community. Fiji last year joined Oneworld as an interim partner. Now, Thai Smiles is doing the same with the Star Alliance.