Grant Martin

Are old-school U.S. airlines too focused on short-term profits and competing against low-cost carriers to deliver a quality product to their loyal passengers?

Alaska's Mileage Plan program continues to get stronger with a new series of incentives aimed at west coast Virgin America customers. Between the incentives and the numerous partners, Alaska has put together a pretty solid loyalty program.

After things go bad, a big burst of loyalty generosity is an easy way for a travel provider to say "we're sorry."

Honeywell has a new suite of connected tools that it's bringing to market powered by satellite connectivity. In a crowded market, though, it may take some time before the potential is fully realized.

American Airlines has a new lounge for ultra-premium passengers at JFK. Good luck getting in though.

Alaska took one step closer to the Oneworld alliance by kicking off a partnership with Finnair this week. It already has a strong relationship with American, another Oneworld partner, as relations with Delta continue to cool.

Travelers who own the American Express card now have a new suite of lounges to look forward to visiting. Whether they make up for the annual fee on the AmEx platinum is another question.

One would think that loyalty would be constant, but it is not. Our New Loyalty newsletter is here to help you make sense of the changing environment.

A new upgrade process coming to American Airlines next week will prioritize wealthy travelers over those on a budget.

Paying employees more, apologizing for a poor product: This is the season for resetting passenger expectations at airlines.