Brian Sumers

Choice Hotels Bets Big on a New Cloud-Based Reservations System

Choice Hotels executives talk a big game about the company's new reservations system, debuting early next year. They even use buzz phrases like, "transformative platform" and "innovative tools." But will the new system be a panacea for the hotel chain? We'll soon find out.

Interview: Air France-KLM CEO on Millennials and Unions of All Kinds

Is there a tougher job in the airline industry than making Air France more nimble? It's an airline that prides itself on its systems and procedures. But to compete forcefully in the 21st century, an airline must take chances. Air France needs to be more, in that regard, like its Dutch sibling, KLM.

The Hassle of Flying in an Age of Permanxiety

You can argue it's never been a better time to fly. Fares are cheap, and amenities like Wi-Fi and free snacks keep improving. Even better, airlines are updating their mobile apps, making it easier for passengers to rebook from delayed or canceled flights. But some people — at times, frequent flyers but mostly the infrequent ones — still view flying as a pain.