Brian Sumers

This was a lot of public drama for no reason. Maybe it would have been better for the company and the union to solve their differences in private. The flights would have continued as scheduled, and no one would have known there was an issue.

This is a good move by American Airlines. Yes, passengers should know they can’t check luggage with built-in chargers. But there’s always a big scrum on the plane or at the gate when bags must be checked at the last minute. Surely, some passengers forget to remove the batteries.

When something goes wrong on a flight, Southwest tries to be proactive in communicating with customers. Is this the right approach? Or should Southwest wait until passengers complain?

Let's hope American Airlines can find enough pilots willing to fly extra in December. Otherwise, it will be a mess for customers.

Aman is still not an ordinary hotel company. But it's no longer as unusual as it once was. It's a little more mainstream.

Are you upset some airlines charge $3 for a soda? There's a reason prices are higher than at a convenience store. It's not easy or cheap to get provisions onto an aircraft.

Airline food isn't always tasty, but passengers probably shouldn't compare it to what they find in a restaurant. Delivering food to an aircraft is a logistical challenge, and it's amazing the system works as well as it does.

This is a simple business. If you're an airline, you should send your planes to places where they make money. Delta is doing it right.

Road warriors have long suspected a systematic Wi-Fi problem on many United planes, but the airline has said little about it. Now, we know more about this issue. The good news? It will be fixed soon, according to United.

Seatback entertainment screens are so 2002. Airlines should remove them and focus on what their highest-value travelers actually want — fast, reliable Wi-Fi. Passengers who care about quality entertainment can load up their own devices with stuff they actually want to watch. Or they can stream from a server on the plane.