Alexandra E. Petri

Innovation is a continual process, which makes the job of a CIO one that is constantly evolving to meet consumers' expectations. To do that successfully, today's CIO needs not just technical know-how but also strong business acumen and communication skills to help businesses realize their goals.

Inaction may provide a bit of assurance, but it's not the same as a clear plan that gets guests excited about a brand's future.

It's an odd experiment from an unconventional brand.

Venture capitalists invested a record amount in travel startups in 2017. The industry is no stranger to disruption, but we may be seeing some of the greatest changes of the last two decades. Our latest research report is a deep dive into these emerging trends with insights for founders, incumbents, and investors.

It's the most wonderful time of the year...for travel brands to show consumers all they have to offer to help celebrate the holidays.

With 13,000 employees in more than 40 countries, Club Med is using Facebook At Work to connect its colossal workforce and promote connections across its various locations. Considering how awful and unused most Intranets are, this is a great idea.

Independent hotels and the marketing groups that serve them are under threat from majors picking off properties to join their own "independent" programs as well as big booking sites that require them to cede more control than they want to. SLH's changes are necessary, to say the least.

With their customer base of affluent, on-the-go guests hotels are the perfect target for hackers.

Gaylord Hotels Portfolio rolled out a new technology across all of its properties aimed to enhance the guest experience by giving them more control and more choices during their stay.

Brands aren't just telling you why you should use your product when you travel, but instead are showing you by way of engaging, emotional content where the product itself plays the supporting role in the videos.