Adriana Lee

Adriana Lee is Skift’s travel technology and AI reporter. She has been covering technology for nearly 20 years, from consumer to enterprise. For confidential tips or leads, reach her on Signal at adriana.133

United Rewires Mobile App With AI

United rewrote its mobile boarding, disruption handling, and personalization by weaving AI throughout its app — not just layering on a chatbot. The real question is whether the automations will ultimately help smooth travel or, by introducing errors or hallucinations, add to the travel friction.