Announcements

Ex-hotelier Chip Conley is attempting to bring uniform standards of hospitality to the Wild West of online property sharing and half a million micro-entrepreneurs worldwide.

A localized hotel experience is the #1 marketing mantra in the American hospitality industry today, three decades after Bill Kimpton invented the idea.

The intersection of local doesn't just effect the hospitality industry, but also has implications for the local entertainment and arts scene, as well as creates the need for deeper tourism experiences. This is about remaining relevant for and attracting the next generation traveler.

Not the biggest shocker here, but a firm reminder that airlines can build loyalty with the right kinds of fees.

If you want to know about the current tastes preferences of mainstream American travelers, there are few better places to look than Disney parks. When tandoori and flatbread make the menu, then they've made it.

Creating useful content helps build relationships with the consumer. It reaches the consumer long before they even start to plan their trips and it gets them familiar with the brand or destination and hopefully appeals to them when they are ready to start planning.

As airports compete for choosy passengers and air routes, they are turning into destinations themselves with unique amenities. Once regarded as purely utilitarian infrastructure, airports are now becoming more integrated with their surroundings and hosting new experiences for passengers and non- passengers alike.

As the country's favorite punching bag, TSA didn't come out of this survey as bad as we thought it would. But 40% dissatisfaction isn't something you're going to brag about.

As airports compete for choosy passengers and air routes, they are turning into destinations themselves with unique amenities. Once regarded as purely utilitarian infrastructure, airports are now becoming more integrated with their surroundings and hosting new experiences for passengers and non- passengers alike.

This is what you'll get if you subscribe: travel intelligence briefings to keep you smart, sharp and strategic about the global travel industry.