JetBlue Announces Expanded Partnership with JAL on U.S. Domestic Routes
Look for more airlines to turn to codeshares with JetBlue as they seek alternatives to the American Airlines behemoth.
Airline News
Comparing Customer Experience Across the 3 Global Airline Alliances
Oneworld makes a strong showing, and as American Airlines continues to grow, it would appear to offer the strongest product of any of the three alliances. The wild card, though, comes from the non-traditional alliances being built from the Gulf states.
The 3 Dreamliner Innovations That May Help Norwegian Air Realize Its U.S. Ambitions
Norwegian is the canary in the coal mine of trans-Atlantic low-cost carriers. Can its financial success match its ambitions?
JetBlue Takes on Other Airlines’ Loyalty Programs With Its TrueBlue Match Offer
We like JetBlue's spunk here.
Malaysian PM: Missing Plane Deliberately Diverted, Could Be in Huge Central Asian or Indian Ocean Area
We are nowhere near any of the answers, except for one: this was deliberate.
Understanding Best Practices for Aviation Disaster Victims, According to Victims
Airlines don't naturally know how to respond to situations like the missing Malaysia Air flight, but there is a rulebook in place to help them along.
Paris’ Charles de Gaulle Airport Turns 40 Years Old, Prepares for Life After Middle Age
Paris-Charles de Gaulle isn't as bad as New York's airports, but it should look to Heathrow and Frankfurt's upgrades, as well as Asian hubs, for clues about what to do next.
10 Airlines That Answer Flyers’ Tweets in Less Than 1 Hour
These airlines excel at digital customer service by not only answering questions as quickly as customers would expect them in person, but by adding a human touch to a 140-character message.
The Birth of Loyalty: How American Airlines Changed Travel Marketing
While American Airlines gave birth to the modern loyalty marketing, the game has completely changed as the market of players operating in it has shrunk. The report lays out the ongoing and coming changes in loyalty marketing, and what marketers can do to operate in this new world.