Virtual Reality Gives Training Boost to Asia’s Displaced Hotel Workers During Crisis Downtime
Photo Credit: A capture of the 360-degree virtual reality visuals that hospitality staff see during their training. Pictured is the lobby of The Strand Hotel in Yangon, Myanmar. Passport to Success Myanmar
Skift Take
With borders shut and hotels closed during the coronavirus pandemic, this could be the moment for remote training — and virtual reality’s role — in hospitality to shine and take off.
In the hospitality industry, virtual reality’s adoption has not been widespread despite its hype as an appealing product that can digitally transport potential guests to a hotel or travel destination.
But with travel plans grounded and hotels in temporary closure amid the current worldwide coronavirus outbreak, one hospitality trainer hopes virtual reality can pick up the slack by leveraging remote coaching to train hospitality workers in Southeast Asia and keep them connected with their workplaces regardless of their geographic locations.
It’s one vital way to keep staff morale high too, said Passport To Success Myanmar Director Tracy Cosgrove, who specializes in improving the soft skills and English-speaking abilities of service staff in hotels, restaurants and travel agencies.
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