Airlines Will Need to Lose Hubris and 5 Other Top Aviation Stories This Week
Photo Credit: U.S. airlines will need to take a more humble approach to customer relations in a post-coronavirus world, especially if they receive financial bailouts. Or their aircraft would remain empty like the one shown here. United Airlines
Skift Take
In airline news this week, it's important to remember that airlines are not ordinary companies, more like utilities in many ways with a public trust responsibility. So it's time to lose the hubris when the coronavirus crisis calms down. What's more, loyalty programs are one of the biggest assets airlines have, and it's an option for them to leverage those programs for much-needed cash.
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Why U.S. Airlines Will Need to Lose the Hubris After We Bail Them Out: Richard Anderson, the former Delta Air Lines CEO, loved to talk about how Delta was a high-quality industrial company. Delta is a great airline, no doubt. But let’s be honest: Airlines are not regular companies. We’re now being reminded of that fa
