First read is on us.

Subscribe today to keep up with the latest travel industry news.

American Airlines to only issue electronic tickets from November 1


Skift Take

Paper tickets have become an artifact from the past with the rise of mobile devices, and the decision may be an attempt to show stakeholders and flyers that AA is keeping with the times despite its slipping track record.

American Airlines took its ticketing platform completely online as of November 1, 2012. The modified fare rules mean that American and American Eagle passengers will only receive electronic tickets moving forward.

The airline is not referring to the electronic tickets that flyers print at home, but the ARC tickets handed out by travel agencies.

Although an article posted by Travel Market Report warned readers that “any travel for which paper tickets were issued would be canceled,” an AA representative assured Skift that the airline would still accept paper tickets from customers who currently have them.

He said, “Paper tickets will not be canceled or invalidated. If possible we’ll allow them to be exchanged for an electronic ticket, at no charge, as long as no changes are being made to the ticketed itinerary.”

American is the second U.S. airline to make the move and the 11th carrier worldwide.

Up Next

Business Travel

The State of Corporate Travel and Expense 2025

A new report explores how for travel and finance managers are targeting enhanced ROI, new opportunities, greater efficiencies, time and money savings, and better experiences for employees with innovative travel and expense management solutions.
Sponsored
Hotels

Lark Hotels and Life House Team Up to Manage Lifestyle Properties

The thing about small lifestyle hotels is that they're supposed to be unique and special. But a new joint venture called Lark Hospitality claims it can help run these properties lucratively for owners by applying some best practices at scale.