Southeast Asia’s Online Travel Agency Traveloka Moves Into Food and Wellness Choices


Skift Take

Here's a riddle: If Traveloka sells lifestyle services and AirAsia is not just an airline, what is an online travel agency? The industry will have to coin a new term since everyone is starting to sell more than just flights and hotels. Any suggestions?

Southeast Asia’s online travel unicorn Traveloka has introduced tours and activities on its platform but beyond eyeing bookings from travelers, it is targeting the domestic market to book not just flights, hotels, and tours and activities, but everything that fulfills so-called lifestyle needs. This includes food, beauty, spas, and movies. The dawning of travel and services rather than tours and activities is here, potentially sending the acronym OTA to the rubbish heap as online travel agencies go beyond flights and hotels into tours and activities and now, lifestyle, as Traveloka has done. Meanwhile, Southeast Asia’s biggest low-cost carrier AirAsia has relaunched its website and app as scheduled this week and it sure looks like an online travel agency, not the traditional airline website. Moreover, it too includes lifestyle offerings and, within this year, will start selling other airlines’ tickets. As predicted by Skift in its Megatrends 2019, online travel agenci