4 Big-Picture Insights Into Modern Hospitality
Skift Take
Love and inclusion and fostering community are all great aspects of restaurant hospitality. But as restaurant titans fall around us, that's all still easier said than done.
"I fell in love with restaurant people," Patrick O'Connell, an industry veteran who has run The Inn at Little Washington for the past four decades, said with a smile. "They always seemed to be paying a debt they didn't owe."
The sentiment drew applause from the crowd of hospitality industry people gathered this week at Welcome, the annual hospitality conference hosted by Eleven Madison Park's Will Guidara, Brian Canlis from Canlis Restaurant in Seattle, and Co.Create's Anthony Rudolf.
The conversations revolved around this year's theme, "Restoration," which translated broadly into ideas around thinking differently about hospitality. Although the speakers ranged from Alan Mullaly, the former CEO of both Ford and Boeing Commercial Airlines, to Blue Hill's Dan Barber to Seth Meyers, the talks brought up similar concepts of investing in relationships, creating the right community, and ultimately learning how to bring out the best in people.
"This was, essentially, a room of strangers,"
