There’s a Communication Gap Between Business Travelers and Employers
Photo Credit: A new report from the Global Business Travel Association shows there are disconnects between what travelers know and what their companies think they know. Here, travelers are shown at Chicago O'Hare International Airport. Flickr / Mel1st
Skift Take
If companies really want travelers to comply with policy, they should start with making sure their communication is effective.
Most business travelers want to follow their employers' rules while on the road. If only they knew what those rules were.
A new study from the education and research arm of the Global Business Travel Association and hotel service provider HRS shows that business travelers rank their company's travel policy as the top impact on decision-making when they book a work trip. That won out over other factors including convenience, cost, flexibility, and loyalty programs.
But workers and those who manage travel programs aren't always on the same page, researchers found
